I've lost count of the conversations I've had that go roughly like this:
Alan: "Can I email the form?"
Citi: "no fax please"
Citi: "sorry fax is better"
Citi: "not sure why, it just is. Please fax"
Alan: "How about in person if I drop it in?"
Citi: "no it must be faxed in"
Alan "Ok I will fax it in......."
Alan "Did you get my fax?"
Citi: "Sorry it must have got lost, can you fax it in again?"
Alan: "Ok did you get my fax this time?"
Citi: "Yes we did, but the quality isn't very good. Can you fax it in again"
Alan: "That's because you are using a ******* fax machine. I give up!"
Unfortunately I'm stuck with Citibank for the time bing as its company policy that we use them. I'm fighting to the death to change that.