Does anyone else find that HSBC's online statement doesn't work? It claims that you can view your statement between any two dates, but just won't do it? I can only view the past few days.
They don't store the online data back very far, which is extremely annoying. You can see it between two dates, but only, basically, if those dates are since your last statement! This is something I have complained to them about, but only got a generic "thanks for your comments" response.
PDLM There are a LOT of people who are old or generally do not trust online systems. The banks in Aberdeen have long queues with people waiting to get there passbooks updated.
As far as the original post goes... I would go to the central or nearest HDSBC which is large and ask them. quicker than dealing with their hotline. also the online email system in the internet banking system usually gets you an accurate response.
Well OK, but even pre-online I never had a passbook. I just got a monthly statement. What is the purpose of a passbook?
Passbooks also contain a specimen signature and a magnetic strip with account details. Banks now seem reluctant to fully update passbooks, as transactions older than a few weeks just get the "Net back items" treatment. There's no way you can get decent statements! Arrggg! My Lloyds TSB online statements go back years.
I have watched people with their passbooks which they treat like money, flicking through the pages like a wad of cash. People love them, although the banks probably want rid of them.